Got questions? You're not alone. Here you'll find clear, direct answers to the most common questions about iPool's services, scheduling, safety, pricing, and more.

We’ve organized everything so you can quickly find what you need — and if something’s still unclear, our team is always just a message away.

Main Questions

How often does iPool perform pool maintenance?

Our standard maintenance is done weekly, with regular visits for cleaning, equipment checks, and chemical adjustments.

Do I need to be home during service?

No. Our team can safely and efficiently complete all procedures even when you’re not home.

What if I have an issue outside regular business hours?

We offer 24/7 service and are always available for urgent situations.

What areas of Florida do you serve?

We provide full pool services across key counties in South and Central Florida — including all cities within:

Broward County (e.g., Weston, Coconut Creek, Fort Lauderdale)
Palm Beach County (e.g., Boca Raton, Delray Beach, Boynton Beach)
Miami-Dade County (e.g., Miami Beach, Doral, Coral Gables)
Orange County (e.g., Orlando, Winter Park, Apopka)
Hillsborough County (e.g., Tampa, Brandon, Riverview)

Whether you’re in a major city or a quiet neighborhood, iPool is ready to serve you with fast, professional, and reliable care.
Not sure if we cover your area? Just reach out — we’ll be happy to confirm.

What services does iPool offer?

We offer full-service pool care to keep your pool in excellent condition. This includes regular cleaning, water quality testing, chemical balancing, and equipment inspection and repair. We also provide remodeling and renovation services, always focused on long lasting, safe, and visually appealing results.

For more specific advice, we recommend contacting us through the website or using our chat to speak directly with a member of the iPool team.

General Service Questions

How often should my pool be cleaned?

For most residential pools, we recommend weekly cleaning to ensure water quality, safety, and proper equipment performance.

Do you service pools of different shapes and sizes?

Yes. We work with pools of all sizes, shapes, and styles.

Do you also offer services for spas and jacuzzis?

Yes. We provide specialized maintenance for spas and jacuzzis, ensuring clean water and optimal performance.

Can I hire a one-time service like an acid wash or leak detection?

Yes. In addition to regular plans, we also offer one-time services based on your specific needs.

Does iPool offer custom service plans?

Yes. We create tailored solutions based on your pool type, desired frequency, and specific requirements.

Scheduling & Appointments

How do I schedule a pool cleaning appointment?

You can schedule directly through our website, using the contact form or chat. We also accept requests via phone and email.

Can I reschedule or cancel an appointment?

Yes. Just contact us in advance and our team will reschedule or cancel your appointment with no hassle.

Do you offer service on weekends and holidays?

Yes. We’re available 24/7, including weekends and holidays.

Can I choose the day or time of service?

Yes. Whenever possible, we adjust our schedule to fit your availability. Just let us know your preferred time when booking.

How long does each maintenance visit take?

Most visits last between 30 and 60 minutes, depending on your pool’s size and the type of service being done.

Pricing & Payments

How much do iPool’s services cost?

Pricing depends on the type of service, frequency, and your pool’s specific needs. We’ll always give you the final price upfront — no surprises.

How can I request a service quote?

It’s easy — just reach out through our website, give us a call, or start a chat. We’ll get back to you quickly with a free, personalized quote.

Does iPool offer monthly plans or one-time services?

Yes, both. You can choose a regular plan or schedule a one-time service whenever it works for you.

What forms of payment do you accept?

We accept credit and debit cards, electronic payments, and bank transfers. Feel free to contact us for more details.

Is there a contract or long-term commitment required?

Not at all. Our plans are flexible — you can cancel or adjust them anytime, hassle-free.

Pool Maintenance & Equipment

What’s included in weekly pool maintenance?

We include full pool cleaning, water testing and chemical balancing, visual equipment inspection, and debris removal.

How often should pool filters be checked or replaced?

We check filters at every visit. Depending on your pool and equipment, deep cleaning or replacement is usually needed every 3 to 6 months.

Does iPool take care of pool heating systems?

Yes. We inspect heating systems and provide maintenance when needed.

Does iPool provide the chemicals, or do I need to supply them?

We bring all the necessary chemicals — they’re included in the service and always high quality and safe.

Does iPool inspect and repair equipment like pumps and filters?

Yes. Our technical team handles both inspections and repairs for pumps, filters, and other key equipment.

Does iPool only clean pools, or do you also do repairs?

We do both. In addition to cleaning, we also handle repairs and full resurfacing and renovation projects.

Can I hire a one-time inspection or maintenance service?

Absolutely. In addition to our regular plans, we offer one-time services tailored to your needs.

Health & Safety

Are the pool chemicals used by iPool safe for kids and pets?

Yes. We use high-quality products, carefully dosed to meet safety standards for homes with children and animals.

How do you ensure the pool water stays safe and clean?

We perform chemical tests at every visit and adjust pH, chlorine, and other levels to keep your water clean, balanced, and safe to swim in.

Do you install pool safety fences?

Yes. We install strong, discreet safety fences — ideal for preventing accidents involving children and pets.

Are iPool technicians trained?

Yes. Our team receives continuous training and follows technical standards and best practices in the industry.

Can the pool be used right after maintenance?

In most cases, yes. If there’s a need to wait (for example, after certain treatments), our team will let you know on site.

Special Services

What is pool acid washing and when is it recommended?

It’s a deep-cleaning process that removes stains, algae, and mineral buildup from pool surfaces. Recommended for pools with heavy staining or a worn appearance.

How does leak detection work?

We use specialized technology to locate leaks accurately, without unnecessary digging.

Once we detect the source, we recommend the best solution.

Do the safety fences you install meet regulatory standards?

Yes. We use certified, safe, and discreet fencing — ideal for homes with kids or pets.

Does iPool provide cleaning for spas or saunas?

Yes. We offer specialized cleaning and maintenance for spas. For saunas, we assess feasibility based on the installed system.

Does iPool offer custom services for events or special occasions?

Yes. We prep your pool for events like parties and gatherings, ensuring crystal-clear water and a safe environment on the scheduled date.

Do you offer emergency or same-day service?

Yes. Whenever possible, we handle emergencies or same-day appointments. Just contact our team, and we’ll explain your options.

iPool’s Differentials

What makes iPool different from other pool cleaning companies?

We stand out for our reliability, fast response, and attention to detail. We value strong relationships with our clients and deliver consistent, high-quality results.

How long has iPool been in business?

We’ve been serving clients across South Florida since 2007 — with excellence, consistency, and a proven track record.

Does iPool offer any kind of satisfaction guarantee?

Yes. If something doesn’t go as expected, we’ll come back and make it right. Your peace of mind is our top priority.

Is the company licensed or certified in the pool industry?

Yes. iPool holds recognized certifications like NSPF and is affiliated with FSPA. We operate with all licenses required by Florida law.

Still have questions?

info@ipoolclean.com

Quick Links